Taipei

Job Description / Responsibilities

• Hands-on customer facing integration and administration.
• Provide professional services to customers’ system integration.
• Perform problem analysis and identify solutions to resolve issues.
• Properly escalate unresolved issues to appropriate internal teams.
• Document technical knowledge in the form of manuals and runbooks.

Qualifications

• Bachelor’s degree in Computer Science (or related field).
• 5+ years customer facing technical support experience.
• Experience with datacenter and network configuration, security, TCP/IP, Docker, Consul, Vault, Terraform, and cloud service platform such as GCP, AWS or Azure.
• Fluent in English.

Preferences

• 3+ years programming experience.
• Industry experience in telecom and payment.
• Familiar in technologies: blockchain, authentication (OAuth 2.0), electronic payment processing, digital wallet, DCC, DCB, POS system, BSS integration.